Frequently Asked Questions
WHAT IS THE CIMIC GROUP ETHICS LINE?
The Ethics Line is a confidential service available to receive information relating to improper conduct, unlawful or unethical behaviour and supports CIMIC’s principles and Group Code of Conduct. It is operated by an independent company called STOPline.
WHAT CAN BE REPORTED?
Any breaches of the Group Code of Conduct, related policies, and issues that may adversely affect the CIMIC Group. This may include any criminal offence, breach of legal obligation, unsafe behaviour, harassment or bullying. (See Group Code of Conduct for full details)
WHY IS CIMIC GROUP INTRODUCING THIS SERVICE?
CIMIC believes that all employees and other stakeholders should be able to assist in ensuring CIMIC maintains its status as an ethical business. CIMIC adopts best practice in this aspect of corporate governance and will be compliant with international and Australian corporate governance standards.
HOW DO I MAKE A REPORT?
CIMIC has engaged an independent consulting company called STOPline to manage the receipt, recording and reporting of serious misconduct. The Ethics Line is an independent, confidential and impartial conduit for information that enables the reporting of corrupt or improper conduct. STOPline has people experienced in handling sensitive information from stakeholders. Details of how you can make contact are listed here.
WHO IS STOPLINE?
STOPline is an Australian company which specialises in providing integrity/whistleblowing services. It has been operating for over a decade and assists listed and private companies; local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at www.stopline.com.au
DO I HAVE TO GIVE MY NAME?
No. Your call can, if you wish, be anonymous and you will not be asked for any personal details. You may volunteer the information anonymously if you desire or you can be overt. If you do not wish to remain anonymous, this information may be provided to the Business Conduct Representative at CIMIC. If you choose to remain anonymous, you will be issued with a confidential reference and password should you wish to seek the status of your disclosure at some later date. Some legislation (e.g. Corporations Act in Australia) will only provide legislative protection if the caller identifies themselves. STOPline can assist at the time of your contact.
IF I MAKE A COMPLAINT REGARDING SUSPECTED MISCONDUCT, HOW WILL I BE PROTECTED?
The CIMIC Group is committed to the protection of genuine Whistleblowers against action taken in reprisal for the making of protected disclosures. Maintaining confidentiality is a crucial component of this protection. All disclosures will be treated with a high level of confidentiality. CIMIC has appointed STOPline to enhance confidentiality and anonymity within CIMIC with respect to Whistleblower procedures.
HOW DOES THE CIMIC GROUP ETHICS LINE WORK?
The Ethics Line enables employees, contractors and stakeholders to report in good faith, suspected misconduct via telephone, email, internet, facsimile or mail, to an independent organisation with trained staff who will receive your concerns confidentially (anonymously if you wish) and provide the confidential information to the relevant Business Conduct Representative at CIMIC.
WHO AND WHAT IS THE BUSINESS CONDUCT REPRESENTATIVE?
A person within CIMIC and each of the Operating Companies is responsible for ensuring that all serious complaints are handled appropriately. The Business Conduct Representative is responsible for CIMIC’s role in managing disclosures and being the contact point for both STOPline and CIMIC.
WHEN SHOULD I CONTACT THE CIMIC ETHICS LINE?
You can contact the Ethics Line when you have knowledge of any fraudulent, corrupt, unlawful or unethical conduct by an employee and/or contractor.
AT WHAT TIME CAN I CONTACT CIMIC GROUP ETHICS LINE?
You can call us during business hours (0800 – 2000 Mon – Fri AEST) to speak with a trained STOPline interviewer. After hours you can leave a message. Any messages left will be responded to within one working day. You can also send your disclosure via the internet (this website), email, facsimile or mail.
DO I HAVE TO PAY FOR THE CALL?
In most of our regions you can call a local number, for the cost of a local call. Where that is not available and the contact number starts with +61, you will be making an international call. If you would like to reverse the call charges, you will need to contact the local telephone operator at your location, provide the phone number you wish to call and tell the operator that you would like to reverse the charges. You will then be put through at no cost to you.
HOW DOES THE INTERPRETER SERVICE WORK?
All calls will be initially answered in English. If you would prefer to discuss your issue in a language other than English, the consultant will put your call on hold while he or she finds an interpreter to join the call. This should only take a few minutes and the interpreter will be covered by the same confidentiality provisions as the initial consultant. Interpreters are also available to translate any correspondence received.
AS AN EMPLOYEE, HOW DO I KNOW THAT SOMEBODY WON’T JUST MAKE SOME FALSE CLAIM TO SETTLE A PERSONAL GRUDGE?
The strength of the Ethics Line is that all allegations will be professionally managed by trained and independent STOPline staff and the CIMIC Business Conduct Representative. Their experience ensures that vexatious calls occur very infrequently. We focus on the message, not the messenger. The CIMIC Business Conduct Representative may decline to investigate the matter if satisfied that the disclosure is trivial, frivolous or vexatious.
WILL I BE KEPT INFORMED ABOUT THE RESULT OF MAKING A REPORT?
Yes. You will be kept advised about the status of the report, decisions made regarding how the matter is to be handled, timeframes that apply and the result of any investigation and action taken. If you choose to remain anonymous, you will be issued with a confidential reference and password and must initiate contact through one of the methods above to receive feedback.
IF I MAKE A REPORT, AM I LIABLE IN ANYWAY?
Where a person who makes a disclosure is implicated in the misconduct, CIMIC will use all reasonable efforts to protect the individual from reprisals; however the act of reporting improper conduct may not shield the person from the reasonable consequences flowing from any involvement in serious misconduct.
WHERE ELSE CAN I OBTAIN INFORMATION ABOUT THE HOTLINE SERVICE AND RELATED POLICIES?
Full details are available on CIMIC Group’s intranet site.